Online Store Regulations
§ 1
Initial Provisions
1. The online store drogeria.nl, available at the website www.drogeria.nl, is operated by Skiera Cosmetics BV, registered in the Dutch Business Register under VAT number NL859198819B01, KVK 72689331, with its registered office in The Hague.
2. This regulation is addressed to Consumers and specifies the rules and procedures for concluding a Distance Sales Agreement with a Consumer through the Store.
§ 2
Definitions
Seller - a natural person conducting business activity under the name Skiera Cosmetics BV, VAT NL859198819B01, with its registered office at Koperwerf 27, 2544EM, The Hague, KVK 72689331.
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, legal person, or unincorporated organizational unit that is not a legal person, to which separate legislation grants legal capacity, performing business activity on its own behalf and using the Store.
Store - an online store operated by the Seller at the web address www.drogeria.nl.
Distance Sales Agreement - an agreement concluded with the Customer as part of an organized system of distance agreements (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of remote communication until the agreement is concluded.
Regulations - these Store regulations.
Order - the Customer's declaration of intent submitted using the Order Form and directly aiming to conclude a Sales Agreement for the Product or Products with the Seller.
Account - a customer's account in the Store, where data provided by the Customer and information about Orders placed by them in the Store are stored.
Registration Form - a form available in the Store enabling the creation of an Account.
Order Form - an interactive form available in the Store enabling the placement of an Order, in particular, by adding Products to the Cart and specifying the conditions of the Sales Agreement, including the method of delivery and payment.
Cart - a component of the Store's software in which selected Products for purchase are visible, and it is also possible to determine and modify Order data, in particular the quantity of Products.
Product - a movable item/service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales agreement concluded or to be concluded between the Customer and the Seller through the online Store. The Sales Agreement also includes - with regard to the characteristics of the Product - a service contract and a work contract.
§ 3
Contact with the Store
1. Seller's Address: Koperwerf 27, 2544EM The Hague
2. Seller's Email Address: [email protected]
3. Seller's Phone Number: +31624923140
4. Seller's Bank Account Number SWIFT: INGBNL2A. IBAN: NL96INGB0006198144
5. The Customer can contact the Seller using the addresses and phone numbers provided in this paragraph.
6. The Customer can contact the Seller by phone between 10:00 AM and 6:00 PM.
§ 4
Technical Requirements
To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
a. An end device with internet access and a web browser,
b. An active email account (email),
c. Enabled support for cookies files,
d. Installed FlashPlayer software.
§ 5
General Information
1. To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require the creation of an Account. Placing orders by the Customer for Products available in the Store is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the fulfillment of the Order without creating an Account.
3. The prices listed in the Store are given in euros and are gross prices (including VAT).
4. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery, which the Customer is informed of on the Store's pages when placing an Order, including at the time of expressing the will to conclude a Sales Agreement.
5. In the case of an Agreement that includes a subscription or the provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
6. When the nature of the Agreement does not allow for the reasonable advance calculation of the final price, information about how the price will be calculated, as well as fees for transportation, delivery, postal services, and other costs, will be provided in the Product description on the Store's website.
§ 6
Creating an Account in the Store
1. To create an Account in the Store, you must complete the Registration Form.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by providing the login and password established in the Registration Form.
4. The Customer has the option to delete the Account at any time, without giving a reason and without incurring any fees for this purpose, by sending a relevant request to the Seller, in particular via email or in writing to the addresses provided in § 3.
§ 7
Order Placement Rules
In order to place an order, you should:
1. Log in to the Store (optional);
2. Choose the Product that is the subject of the order, and then click the "Add to Cart" button (or equivalent);
3. Log in or use the option to place an order without registration;
4. If you choose to place an order without registration, fill out the order form by entering the recipient's data and the delivery address, select the shipping method (method of product delivery), enter invoice details if different from the recipient's data,
5. Click the "Order and Pay" button/click the "Order and Pay" button and confirm the order by clicking the link sent in the email message,
6. Choose one of the available payment methods and, depending on the payment method, make the payment within the specified period, subject to § 8 para. 3.
§ 8
Available Delivery and Payment Methods
1. The Customer may use the following methods for the delivery of the ordered Product:
a. Courier delivery
2. The Customer may use the following payment methods:
a. Electronic payments: iDeal for shipments within the Netherlands, bank transfer for shipments within the Netherlands and Belgium
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
§ 9
Execution of the Sales Agreement
1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an order using the order form on the online Store's website in accordance with § 7 of the Regulations.
2. After placing the order, the Seller promptly confirms its receipt and simultaneously accepts the order for execution. Confirmation of the order receipt and its acceptance for execution occurs by sending the Customer a relevant email message to the email address provided by the Customer during the order placement process, which contains at least the Seller's statements regarding the receipt of the order and its acceptance for execution, as well as confirmation of the conclusion of the Sales Agreement. From the moment the Customer receives the above email message, the Sales Agreement is considered concluded between the Customer and the Seller.
3. The Product will be dispatched by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph).
4. In the case of ordering Products with different delivery times, the delivery time is the longest one specified. In the case of ordering Products with different delivery times, the Customer has the option to request the delivery of the Products in installments or the delivery of all Products upon completion of the entire order.
5. The beginning of the delivery period for the Product to the Customer is counted as follows:
a. In the case of the Customer choosing the payment by bank transfer method, from the day of crediting the Seller's bank account, in the case of payment by iDeal method, from the day of completing the order preparation.
6. In the case of ordering Products with different readiness times for pickup, the readiness period for pickup is the longest one specified.
7. In the case of ordering Products with different readiness times for pickup, the Customer has the option of picking up the Products in installments (in accordance with their readiness for pickup) or picking up all Products upon completion of the entire order.
8. The beginning of the period for the Product's readiness for pickup by the Customer is counted as follows:
a. In the case of the Customer choosing the payment by bank transfer, electronic payments, or credit card - from the day of crediting the Seller's bank account.
b. In the case of the Customer choosing cash on personal pickup - from the day of concluding the Sales Agreement.
9. Product delivery takes place within the Netherlands and Belgium.
10. Product delivery to the Customer is chargeable, unless the Sales Agreement provides otherwise. The costs of Product delivery (including fees for transportation, delivery, and postal services) are indicated to the Customer on the Store's website in the "Delivery Costs" tab and during the order placement, including at the moment when the Customer expresses the will to conclude the Sales Agreement.
§ 10
Right of Withdrawal from the Agreement
1. The Consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.
2. The running of the period specified in para. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier indicated by the Consumer.
3. In the case of an Agreement that covers multiple Products that are delivered separately, in batches, or in parts, the period specified in para. 1 runs from the delivery of the last item, batch, or part.
4. In the case of an Agreement consisting of regular delivery of Products for a specified period (subscription), the period specified in para. 1 runs from taking possession of the first item.
5. The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the deadline expires.
6. The statement can be sent electronically to the Seller's email address.
7. In the case of sending the statement electronically, the Seller will promptly send the Consumer a confirmation of receiving the statement of withdrawal from the Agreement to the email address provided by the Consumer.
8. Consequences of withdrawal from the Agreement:
a. In the event of withdrawal from a distance Agreement, the Agreement is considered as not concluded.
b. In the event of withdrawal from the Agreement, the Seller shall reimburse the Consumer without undue delay, but no later than within 14 days from the day of receiving the Consumer's statement of withdrawal from the Agreement, for any payments made by the Consumer, excluding delivery costs.
c. The reimbursement shall be made using a bank transfer.
d. The Seller may withhold the reimbursement until the Product is returned.
e. The Consumer shall return the Product to the Seller's address specified in this Regulation immediately, no later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the Agreement. The deadline is met if the Consumer sends back the Product before the 14-day deadline.
9. The right to withdraw from a distance Agreement does not apply to the Consumer in relation to an Agreement:
a. which concerns a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs,
b. which concerns an item delivered in a sealed package that cannot be returned after opening due to health protection or hygiene reasons if the packaging was opened after delivery,
c. which concerns an item liable to deteriorate rapidly or having a short shelf-life,
d. for the provision of services, if the Seller has fully performed the service with the explicit consent of the Consumer who was informed before the provision of the service that they would lose the right to withdraw from the Agreement upon performance by the Seller,
e. in which the price or remuneration depends on financial market fluctuations over which the Seller has no control, and which may occur before the withdrawal period expires,
f. which concerns items that, after delivery, due to their nature, are inseparably mixed with other items,
§ 11
Complaints and Warranty
1. The Sales Agreement covers new Products.
2. The Seller is obligated to provide the Customer with goods free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to file a complaint.
4. The complaint should be reported in writing or electronically to the addresses provided by the Seller in this Regulation.
5. It is recommended to include in the complaint a concise description of the defect, circumstances (including the date) of its occurrence, the Customer's data submitting the complaint, and the Customer's request regarding the defective goods.
6. The Seller will respond to the complaint request promptly, no later than within 14 days, and if not, it is considered that the Customer's request has been deemed justified.
7. Goods returned as part of the complaint procedure should be sent to the address specified in § 3 of this Regulation.
§ 12
Out-of-Court Complaint Handling and Claims
1. Detailed information regarding the Consumer's ability to use out-of-court methods for handling complaints and pursuing claims, as well as the access rules to these procedures, are available at the headquarters and on the websites of consumer ombudsmen and social organizations whose statutory tasks include consumer protection.
§ 13
Personal Data in the Online Store
1. The Administrator of personal data collected from Customers through the Online Store is the Seller.
2. Personal data of Customers collected by the Administrator through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees, also for marketing purposes.
3. Recipients of personal data of Customers of the Online Store may include:
a. In the case of a Customer who uses postal or courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary who carries out shipments on behalf of the Administrator.
b. In the case of a Customer who uses electronic payments in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity servicing these payments in the Online Store.
4. The Customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data required by this Regulation necessary to conclude the Sales Agreement results in the inability to conclude the Agreement.
§ 14
Final Provisions
1. Agreements concluded through the Online Store are made in the Polish language.
2. The Seller reserves the right to make changes to this Regulation for valid reasons, such as changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of this Regulation. The Seller will inform the Customer about any changes at least 7 days in advance.