Returns
- Return period: The consumer may return a product within 14 days of receiving it, without providing any reason.
- Return period for multiple products: In the case of orders including multiple products, the return period is counted from the delivery of the last product.
- Return address: Returns should be sent to the seller's address. The return shipping cost is covered by the customer:
Drogeria.nl
Koperwerf 27, 2544EM Den Haag
E-mail: [email protected]
Phone: +31624923140 (8:00-15:00) - Return method: The consumer may return the product using any shipping method (courier, postal service). The shipping cost is borne by the consumer.
- Refund process: The seller will process the refund promptly, no later than 14 days after receiving the return request. The refund will be issued in the same form as the payment method chosen by the customer at the time of purchase. The processing time may depend on the payment provider and the customer's bank.
- Refund condition: The seller may withhold the refund until the returned product is received or proof of its return is provided.
Complaints
- The consumer has the right to file a complaint if the product is defective or does not conform to the contract.
- Complaint address:
Drogeria.nl
Koperwerf 27, 2544EM Den Haag
E-mail: [email protected]
Phone: +31624923140 (8:00-15:00) - Filing a complaint: The product under complaint may be returned using any shipping method. If the complaint is accepted, the shipping cost will be covered by the seller.
- Complaint processing time: The seller will process the complaint within 14 business days and inform the consumer of the outcome.
- Complaint resolution: If the complaint is accepted, the seller will cover the return and replacement costs.